Cancellation and Returns
Cancellation, Returns and Refund policy
A. Cancellation Policy
1. How can I cancel an order?
An order can be cancelled by SENDING DETAILS OF PROBLEMS AT WHATSAPP NUMBER 9312279741, before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.
B. Return Policy
1. What is the time period for return of orders
You can return the product or products within 7days of receipt of delivery.
1.1 Healthcare Products
All the healthcare products ordered from the us can be returned within 2 days from the date of delivery.
[Note- Currently, the Company is not charging any shipping charges for returns from you.]
2. Which Products are not eligible for Returns?
2.1 Products Not Eligible for Return- As per terms , the products shall not be eligible for a return under the following circumstances-
If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
If the product has been tampered with;
If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
If it is mentioned on the product detail page that the product is non-returnable;
Any accessories/freebies supplied with the product are missing;
If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
Any damage/defect which is not covered under the manufacturer's warranty;
The product is without original packing and accessories/freebies;
If the product is damaged due to misuse;
Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.
3. Additional Note –
3.1 Items marked as "Non-Returnable" on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, we will disallow a refund or return of the “Non-Returnable” product to you when we verify the returned item(s).
4. After your return request is processed, we will pick up the return items as per the following timelines:
For Local Cities*: Within 24-48 hours from the time of approval of return request.
For Other Cities: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partners terms.
4.1 Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.
C. Refund Policy
1. When can I expect the amount to be refunded?
1.1 Please note that the refund amount mentioned at the time of return is an estimate and will be finalised after completion of verification. Once the pick-up is completed and the product is verified by the seller, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.
1.2 Refund will be initiated only post successful verification of the products by the seller. Please note that the verification process may take:
For Local Cities*: 48 hours from the time of pick up from your location.
For Other Cities: 8-10 business days from the date of pick up from your location.
1.3 The amount is expected to reflect in your account after completion of verification , within 24-48 hrs.